Shipping & Digital Delivery Policy

Wilde Fox | Wilde Fox Custom Creations | Wilde Fox Pattern Studio

At Wilde Fox, we're excited to help bring a little creativity, personality, and inspiration into your world!

Whether you're purchasing a downloadable craft pattern, a personalized gift, or something special from our merchandise collections, we want you to know exactly what to expect when receiving your order.

Because our store offers both digital and physical products, delivery methods and fulfillment timelines vary by product type.

1. Digital Products — Electronic Delivery

Wilde Fox Pattern Studio offers downloadable cross stitch patterns, diamond painting patterns, and related digital resources.

All digital products are delivered electronically. No physical items will be shipped.

Digital pattern purchases generally include:

• Pattern PDF: The detailed cross stitch or diamond painting chart and applicable project information.

• Quick Start Guide: Pattern-specific information to help you prepare for your project.

• Project Success Guide: Helpful instructions, tips, and techniques to support your crafting experience.

Digital files are provided through the download method specified at checkout or in your order confirmation.

Once payment has been successfully processed and the order is ready for delivery, customers will receive access to their purchased digital files.

Downloads are generally made available shortly after purchase, although occasional processing or technical delays may occur.

Digital purchases do not include physical kits, printed charts, fabric, floss, canvases, drills, tools, or other crafting supplies unless expressly stated in the product description.

Downloading Your Files

Customers are responsible for downloading and saving their purchased files to a compatible device.

We recommend saving a backup copy for personal use.

A PDF reader or compatible software may be required to open purchased files. Customers are responsible for ensuring their devices and software can access the file formats described in the product listing.

Digital Delivery Assistance

If you experience difficulty accessing your download, receive an incomplete or corrupted file, or believe a file is missing, please contact Wilde Fox through the contact information provided on our website.

Include your order number and a description of the issue so we can assist you.

We will make reasonable efforts to resolve digital delivery problems, including providing corrected files or replacement download access when appropriate.

Digital Product Licensing

Digital purchases are licensed for personal, non-commercial use unless otherwise expressly stated.

Purchased files may not be resold, redistributed, shared, repackaged, or uploaded to public or shared platforms without authorization.

Additional information is provided in our Terms of Service and Legal Notice.

2. Physical Merchandise — Order Processing

Wilde Fox offers physical merchandise, including apparel, accessories, gifts, home décor, and personalized products.

Some products are available as standard merchandise, while others are individually produced after an order is placed.

Processing and production times vary depending on the product, customization requirements, order volume, and fulfillment circumstances.

Estimated processing or production times may be displayed on individual product pages or during checkout.

Processing time is separate from shipping transit time.

Orders are generally processed after successful payment authorization.

3. Made-to-Order & Personalized Products

Many Wilde Fox products are created specifically for each customer after an order is placed.

These products may require additional time for production, printing, customization, and quality checks before shipment.

Customers are responsible for carefully reviewing selected sizes, colors, designs, personalization details, and shipping information before completing their purchase.

Once production begins, changes or cancellations may no longer be possible.

For additional information, please review our Return & Refund Policy.

4. Shipping Rates

Shipping charges for physical merchandise are calculated or displayed during checkout based on the products ordered, delivery destination, available shipping methods, and applicable fulfillment requirements.

Any applicable shipping charges will be presented before the order is completed.

Digital-only orders do not require physical shipping and should not incur shipping charges.

Orders containing both digital and physical products may include shipping charges for the physical merchandise only.

Promotional shipping offers, if available, will be subject to the conditions stated with the promotion.

5. Shipping Destinations

Available shipping destinations depend on the product, delivery address, and shipping services supported at checkout.

Customers can review available delivery options when entering their shipping address.

Some products may have geographic shipping restrictions.

If we are unable to fulfill an order to the selected destination, we will contact the customer to discuss available options, including cancellation and an appropriate refund.

6. Estimated Delivery Times

Delivery estimates may vary based on:

• Product availability and production requirements.

• Shipping destination.

• Selected shipping method.

• Carrier operations.

• Weather conditions and other transportation disruptions.

• Customs processing, where applicable.

• Seasonal demand and holiday shipping volumes.

Any estimated delivery dates provided during checkout or in order communications are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

We will make reasonable efforts to fulfill orders within the applicable delivery timeframe and communicate material delays when appropriate.

Nothing in this section limits rights or remedies provided under applicable law.

7. Order Tracking

When tracking information is available, customers may receive a shipping confirmation email containing the tracking number and carrier information.

Tracking updates depend on the shipping carrier and may not appear immediately after a shipping label is created.

Some shipping methods may provide limited or no tracking information.

Digital products do not receive physical shipment tracking numbers.

8. Multiple Shipments

Orders containing multiple physical products may be produced or shipped separately.

As a result, customers may receive more than one package or shipping notification for a single order.

Different items within the same order may also arrive on different dates.

Any applicable shipping charges will be disclosed during checkout.

9. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If you discover an error in your shipping address, please contact Wilde Fox as soon as possible.

We will attempt to accommodate address corrections when feasible, but changes may not be possible after production or shipment begins.

If an order is returned or cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply for reshipment.

Any refund or other remedy will be determined in accordance with our Return & Refund Policy and applicable law.

10. Lost, Delayed, Damaged, or Incorrect Shipments

If your order is significantly delayed, appears lost, arrives damaged, or contains an incorrect product, please contact Wilde Fox.

Include your order number, relevant tracking information, and a description of the issue.

For damaged or incorrect items, photographs of the product and packaging may help us resolve the issue more efficiently.

We will review the circumstances and work toward an appropriate resolution, which may include replacement, reshipment, refund, or another remedy as required by applicable law.

Customers will not be denied legally required remedies solely because a shipping carrier or fulfillment provider was involved.

11. International Shipping & Customs

Where international shipping is available, orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Responsibility for these charges will depend on the terms disclosed at checkout and applicable law.

International delivery times may be affected by customs processing and local shipping conditions.

Not all physical products are available for delivery to every country.

Digital products may also be subject to applicable sales taxes or other taxes based on the customer's location.

12. Contact & Customer Assistance

If you have questions about shipping, digital downloads, order fulfillment, or delivery issues, please contact Wilde Fox using the contact information provided on our website.

When contacting us about an existing purchase, please include your order number so we can assist you efficiently.

We're committed to providing clear communication and a positive shopping experience.

Thank you for choosing Wilde Fox!

🦊 Be bold. Be original. Be Wilde.